Terms and Services/Shipping Policy
*** BY PURCHASING ANY ANIMAL YOU AGREE TO ALL TIP O' TEXAS GECKOS TERMS AND SERVICES***
Gecko pictures have been taken outside under a patio using natural light during different times of the day. Pictures will no longer be edited! I will try and represent true coloration of the gecko to the best of my ability. Note that coloration viewed on your preferred device may vary depending on the type and quality. I always try my best to fully represent my geckos so that you are buying what you are seeing. If the gecko is not fully fired ( some are stubborn) it will be noted in the ad. I can provide additional pictures ( not high res) before purchase as requested when I have the moment to do so. Note that these will be with a phone and may not show true color depending on the lighting used and the room it is taken in. I want you to be 100% comfortable with your purchase BEFORE it is shipped out. After gecko is shipped out I do not give refunds for what you may think is an inaccurate representation. Any questions at all please feel free to reach out to me!
You must have your own exporter when contacting me about sending out geckos to other countries. I do not have my own personal contacts or preferences. You must contact me at least a week ahead of shipping out, anything later then that there is a big chance I will not have time to send out your gecko(s). I require your exporters contact info ( example Facebook link, Instagram link, or webpage) so I can reach out to them and make sure the animal being sent out is legal to get in. This may be waved if I have used the exporter before. After payment please send me the information the exporter will need, this is usually a long set of instructions so I know when the drop off is and how to arrange this correctly. As soon as the gecko is shipped out from my hands and is picked up, I need to know if there are any problems the day of pickup. After that I am not responsible for a gecko that is no longer in my care before it is exported to your country. LOA does not apply to exports.
All payments are nonrefundable and can not be transferred to another animal, so make sure you are serious before sending payment. I understand covid brings situations that are unavoidable sometimes, so please keep me posted and let me know what is going on.
PAYMENTS ARE ACCEPTED WITH POSTED MAJOR CREDIT CARDS.WE NO LONGER TAKE PAYPAL.
BANK TO BANK TRANSFER IS MANDATORY ON 5K AND UP PURCHASES
(can accept up to 2500 per 24 hours)
Once payment has been received in full I will ask for your Legal Name, Address, Phone Number, and Email Address. All labels and animals are shipped through Reptiles2you!
*** NOTE: Shipping to hub only! Shipping is a flat 60$***
I ship Fedex Priority Overnight when overnight and morning temperatures are between 30- 90 degrees, Mondays through Wed HUB HOLD ONLY. I can hold at the hub for pickup as long as it is an official Fedex Shipping Center! I reserve the right to not ship if I do not feel comfortable with present circumstances, my priority will always be the safety of the animal.
If the weather is colder or hotter then these temps then I will hold at no charge to you, until it is safe to ship . I will get with you ahead of time to schedule said delivery. I send tracking the day of and drop off at around or slightly before 9pm central time. I will message you when I drop off.
*** PLEASE NOTE ONE DAY DELAYS ARE TYPICAL AND GECKOS WILL BE PACKED FOR THAT POSSIBLE EVENT. I AM NOT RESPONSIBLE FOR DELAYS! ***
Communication is very important to me. I will not tolerate ghosting after payment! If I can not get a hold of you to ship when shipping temps are safe after 30 days, animals will be relisted and your payment will be forfeited ( all payments are nonrefundable at all times). Please let me know if an emergency comes up, it takes two seconds to send a quick message! It can be from you or someone else as long as I know what's up. I will message you to let you know when this timer goes into action.
In the very rare event that you decide you need to sell your gecko due to changing circumstances ( I understand things happen) and the gecko is still in my care, I can not ship to someone else. I can ship to you and you can use the box it came in to ship to whoever you are doing business with. I do recommend giving it a little time after it comes in to rest before shipping out again as shipping can cause stress to the animal.
LOCAL PICK UPS
Local pick up is available at Walmart 7239 SW Loop 410, San Antonio, TX 78242! Payment must be cash or Friends/Family Paypal only! ( Since no label will be made). If you send as good/ services your payment will be refunded to you. After payment we can arrange a meet up time.
LIVE ON ARRIVAL POLICY
Please message me to let me know how the animal is doing within an hour of pick up, or your Live On Arrival will be voided. Hub pickups must be picked up the day they get in.
All my geckos are well established and sent healthy, but on the rare chance it is dead on arrival, I will need you to contact me within an hour of pickup. I will need photos and on a case by case basis might request it to be shipped back to me at no cost to you. It will be replaced with an equal valued animal.
Dropped Tails are rare when shipped but can happen! This does not hurt the gecko and will not effect breeding or health. For this reason I am not responsible for dropped tails.